One-Hour Response Guarantee in Shared Hosting
Our shared hosting offer a sixty-minute reply time guarantee, which suggests that irrespective of what question or predicament you might have, we’ll always be there to lend a hand. Actually, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our help desk support team reps will be at your disposal 24x7, even on public holidays and weekends, so you will obtain quick assistance anytime you need it. We realize exactly how valuable time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the matter and, if we haven’t sorted it out, we will give you more details on what you need to do on your end, if the case requires this. With our support services, you can be certain that there will be somebody to assist you instantly, regardless of the hour.