One-Hour Response Guarantee
Discover a lot more about the 1-hour response time guarantee and exactly how you, as the client, can benefit from it.
In case you’re a site owner, a problem could always emerge and it does not necessarily need to be connected with the web hosting service. For instance, something can go wrong when you bring a web-based app up to date or some crucial content may be edited or erased accidentally. Whatever the nature of the problem may be, you’ll have to contact the respective customer support staff and request them to retrieve a backup or to help you fix the problem that you are encountering. How timely they’ll do that will determine the interval of time that your websites will be inaccessible. For specific sites such as community websites or e-commerce portals, an elongated unavailability can often mean losing clients and money. With that being said, it is extremely important for you to use the services of a hosting company that provides not only a good tech support service, but also a prompt one.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting offer a sixty-minute reply time guarantee, which suggests that irrespective of what question or predicament you might have, we’ll always be there to lend a hand. Actually, it seldom takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both sales and technical matters. Our help desk support team reps will be at your disposal 24x7, even on public holidays and weekends, so you will obtain quick assistance anytime you need it. We realize exactly how valuable time can be, so by the time we respond to your e-mail or ticket, we’ll have probed into the matter and, if we haven’t sorted it out, we will give you more details on what you need to do on your end, if the case requires this. With our support services, you can be certain that there will be somebody to assist you instantly, regardless of the hour.