A 99.9% Server Uptime
We have set up our shared hosting platform using reliable hardware and significantly tweaked software. Our sysadmins have installed a modified version of SELinux on our physical servers in order to ensure utmost protection and dependability. We have installed several anti–DDoS devices combined with powerful firewall software to make sure our network is impregnable and secure.
All shared hosting plans come with a 99.9% server uptime guarantee. And no matter which datacenter you pick, our uptime guarantee remains the same.
A 99.9% Network Uptime
In order to deliver a high–quality hosting service, you can rarely count on the default network configuration in a datacenter. We have built our very own custom internal network to ensure an extra–fast connection speed with the outside world.
And thanks to this, irrespective of which data center facilities you select: our US based data center, our UK based data center, in our FI based data center, in our East Europe based data center or our AU based data center, you can enjoy an assured 99.9% network uptime. And this guarantee is available with all web hosting plans offered in each datacenter.
A 30–Day Money–Back Guarantee
While we have given our best to lessen all possible risks with our cloud hosting packages and irrespective of the fact that our company offers first–rate client support, there are situations when the client simply isn’t happy with what we have to offer. Or he needs to switch to a more powerful web hosting solution, such as a VPS server or a dedicated server.
That’s why we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you’re not satisfied, we will give you a reimbursement.
24/7 Technical Support
When you run a hosting company, your tech support engineers are of vital importance. This is the reason why we’ve carefully assembled a very competent group of techs, each with many years of practice behind his back. With their help, our company offers 24x7 support with each of our web hosting plans.
And not just that, we offer a 1–hour response time guarantee. All technical support inquiries are responded to in under 60 minutes and our average ticket response time is just 20 minutes!