The accessibility to the customer and tech support that a shared hosting company provides will tell you a lot about the services they provide too. In the event that you can use only email messages or tickets, you have most probably found a reseller not the website hosting supplier. When this is the case, you'll probably have to wait for a few days in order to get an issue resolved since your reseller may not be checking their communication on a regular basis or they may need to get hold of the true website hosting company for extra assistance. If the supplier can provide various means of communication with quick response time that are available at any moment, they are most likely the top provider, not just a reseller. Which means that you'll reap the benefits of prompt assistance and high quality support since they will have direct access to the servers where your account is. Regardless of the issue - sales or technical, it is generally much better to be able to get hold of your hosting company directly via your preferred method of communication.
24/7 Customer Support in Shared Hosting
We provide 24/7 billing, customer and technical support for all our shared hosting. Even if you aren't our client yet and you have some questions, we will assist you right away and provide you with the needed info, so as to give you a choice to make an informed decision when you get a new website hosting account. We are available at any moment, including holidays and weekends, and we supply various options for communication to contact us - phone, live chat, e-mails and support tickets. To make things easier for you, we now have multiple phone numbers globally, thus you will be able to call the one which is closer to you. The max response time for the emails and your tickets is one hour. The standard response time is around 15-20 min, which means that you can forget about waiting for days and nights to get assistance for some task or issue, whatever its difficulty.