Support Channels

  • 1 hour ticket response time

  • A 1–Hour Support Ticket Response Guarantee

  • All your help requests will be attended to within maximum 60 min after the ticket or e–mail was received. If your issue requires additional assistance from an administrator, we will direct the support ticket or the e–mail to the person in charge, in a timely manner and will leave a note to let you know that more time will be required for discovering the optimal solution. And if you make use of our Optional Admin Services package, all of the server management services included there will be executed whenever you choose.

  • Top quality support service

  • A Premium Client Care Service

  • We’ll be at your disposal 24/7 to reply to any enquiries that you may have about our Hosting Control Panel or any of the apps that we have installed for you on the dedicated server. If you also require help with server administration tasks, take a look at our Optional Admin Services package, which includes backup hard drive space, weekly Operating System updates, server monitoring and restarting services, as well as installation and troubleshooting procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Our Hosting Control Panel is pre–installed for each dedicated server. Among its functions is a very time and effort–saving integrated knowledge base that will guide you step by step on all the operations that you can perform. Most of the how–to articles also video versions which show all the operations that you can perform in a very illustrative way. You can find the how–to articles and the video tutorials in the top right corner of each Hosting Control Panel section.