There are different ways to contact the hosting company whose services you’re using, but the one that you will invariably find no matter which company you select is a trouble ticket system. It’s the least complicated method of communication for many reasons. In the event that no technical support engineer is available at the moment and they’re all occupied, a telephone call may not be replied to, but a ticket will always hit home. Plus, you can copy ‘n’ paste extensive bits of info without needing to worry about typographical errors, and if a certain problem needs more time to be solved or a number of responses need to be exchanged, all the info will be in the very same location, so either party can always see the comments provided by the other one. The negative aspect of using tickets to touch base with your web hosting company is that they are usually separate from the web hosting platform, which means that if you need to provide info or to follow instructions, you will have to use at least 2 different admin consoles and this number can grow if you’d like to administer a handful of domains. Additionally, many web hosting providers respond to tickets after several hours, or even once in every 24 hours, and for you as a customer, this means wasted time whilst waiting for an answer.

Integrated Ticketing System in Shared Hosting

The ticketing system that we use for our shared hosting isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a couple of mouse clicks, without needing to sign out of your hosting account. The ticketing system offers a quick-search box, which will help you track down virtually any support ticket that you have already sent, if required. Additionally, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to solve a particular issue even before you open a ticket. The response time is no more than sixty minutes, which goes to say that you can get prompt assistance at any moment and if our customer care staff suggests that you should do something within your hosting account, you can do it momentarily without needing to log out of the Hepsia Control Panel.