Integrated Ticketing System in Shared Hosting
The ticketing system that we use for our shared hosting isn’t separate from the hosting account. It’s an indivisible part of our fully featured Hepsia hosting Control Panel and you’ll be able to visit it at any particular time with only a couple of mouse clicks, without needing to sign out of your hosting account. The ticketing system offers a quick-search box, which will help you track down virtually any support ticket that you have already sent, if required. Additionally, you can see knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to solve a particular issue even before you open a ticket. The response time is no more than sixty minutes, which goes to say that you can get prompt assistance at any moment and if our customer care staff suggests that you should do something within your hosting account, you can do it momentarily without needing to log out of the Hepsia Control Panel.