In the event that you have ever had a shared hosting account before or you've dealt with any other type of online service, you probably know from your personal experience that for some things it's better to talk to a live person on the phone instead of exchange support tickets or email messages. In order to find out more about a particular service before you buy it or when something small-scale needs to be made, for instance, it is far easier and faster to get it done real-time. When you have the option to get hold of representatives by phone, it is also very likely that you're using the services of an actual web hosting provider, not just a reseller. The level of support that you will get on the phone differs between different providers - from standard issues to expert technical support. Generally most providers supply pre-sales assistance and first level telephone support, while more complicated tech matters are handled via e-mail or tickets.
Phone Support in Shared Hosting
Because we have live telephone support 14 hours every day, you'll be able to contact us and consult with one of our customer support agents to get more info about all shared hosting that we offer and make sure that our servers match the system requirements for your websites prior to you buying anything. For your benefit, we have phone numbers on as many as 3 different continents so you are able to call the one closer to you - in the USA, the UK or Australia. If you're already an existing customer, you can phone us about general and billing matters, and about some technical issues. If the problem is strictly technical or it can take longer time to handle, you will have to employ our ticketing system, that will allow both you and our technical support team to keep track of the info given by each side.