A live chat is one of the many ways of communication offered by some web hosting companies as part of their support service. Depending on the service provider, the chat can be used for billing, pre-sales and/or tech support. This method of contact is quicker compared to a support ticket and it will make it much less likely to misunderstand or misspell something compared to a telephone call with a representative. What's more, if the trouble that you experience requires some time to be examined and taken care of, you'll be able to do something different meanwhile rather than just waiting, as you'd have to do when you call. Also, you can employ a live chat assistance service absolutely free provided that you have web access even when your website hosting provider is situated in a different country and they don't have a local telephone number you can call.

Live Chat Support in Shared Hosting

As we believe that many problems are quickly resolved when you speak with a live person, we offer a live chat service for all our potential and current customers. The chat is accessible every day and our customer care representatives will assist you with a variety of questions and problems. In case you aren't our customer yet, you are able to find out more about our shared hosting plans and the web hosting platform in general in order to be certain that your web sites will work efficiently on our servers. In case you already have an account and you have some questions or you have any kind of issues with some of our solutions, you can get in touch with us through our live chat and we can provide the required info or assist you to troubleshoot the issue. You'll need to open a trouble ticket for some problems which need longer time or the assistance of a sysadmin, still for a number of standard problems you'll receive help on the spot.